Payment and Shipping
Find below the summary of the shipping conditions :
Weight loss made easy pharmacy strictly delivers within Europe and America
Delivery is processed by the post services of each country (USA = USPS, UK = Royal Mail).
Orders shipping :
Orders are shipped within 4-5 days (excluding Saturdays, Sundays and public holidays). We care and protect fragile products. The boxes are adapted to the products and the items are well protected.
We advise you to group your items in one order. We cannot combine two separate orders.
Shipping costs are calculated according to the weight of the package.
- It is possible that during periods of large orders (end of year holidays …) deliveries take longer than indicated. This delays are indicated thanks to our closed collaboration with our carriers, but it can differ if the package is kept longer by the customs at the borders.
DELAY, LOSS or THEFT OF PACKAGE
Note that depending on the time of year (holiday season for example), the delivery of packages may take longer than expected. This is mainly due to the volume of parcels that have to be handled by the delivery platforms and customs at the borders.
In the event of a delay in delivery, at least 20 days after the parcel has been shipped, contact us : email@example.com with the order number So that our employees can request an investigation from the carrier.
An investigation can take up to 25 days from the date the investigation begins.
If during this period the product is found, it will be sent to your delivery address (most cases).
Loss or theft of packages:
In the event of loss, theft or breakage of your package, weightlossmadeeasypharmacy cannot be held responsible. Our company will not refund any merchandise, or refund shipping costs In this case…
- for shipments by Colissimo: in the event of a delivery delay beyond the times indicated, we ask you to contact us so that we can make a request for an investigation with La Poste. An investigation can take up to 30 days.
At the end of the 30 day investigation period, if we cannot find the product or the package, we consider them to be lost. Weight loss made easy pharmacy will activate the insurance taken out automatically upon sending.
Weight loss made easy pharmacy will reimburse you for the product. In all cases, we will not be able to reimburse the shipping costs, these having been paid to the carrier for the delivery of the shipment.